How Woodlake Animal Hospital improved efficiency and patient care with HappyDoc

The documentation struggle: a hidden time thief

Like many veterinary practices, Woodlake Animal Hospital faced a common yet significant issue: time-consuming medical documentation. Ensuring that patient notes were thorough, accurate, and completed on time was an ongoing struggle. The Veterinarians at Woodlake Animal Hospital say that they often found themselves staying late to finish their documentation, cutting into their personal time and causing stress.

Even when a few spare moments were found, veterinary assistants often pulled doctors away from their documentation tasks to see waiting clients leaving the medical record deprioritized for a later time.

HappyDoc as a solution

Bobby Becker is the Veterinary Practice Manager at Woodlake Animal Hospital and an early adopter of AI technologies. He is always on the lookout for innovative solutions. One day, while scrolling through LinkedIn, he discovered HappyDoc — an AI-driven platform that stood out to him because of its potential to save time and improve accuracy, both key factors for a busy practice. 

Woodlake Animal Hospital quickly saw the potential. After several discussions and seeing firsthand what the product could offer, they became early adopters.

Time saved, stress reduced

The impact was immediate. Within weeks, the practice began to feel the difference HappyDoc made in its operations. Each veterinarian now saves significant time on record-keeping, time they can reinvest in patient care — or even a well-deserved break.

"Across our team of four doctors, we’re saving over 200 hours a year with HappyDoc — time we can now spend on patient care and improving our services." —Bobby Becker, Veterinary Practice Manager, Woodlake Animal Hospital

But it wasn’t just about saving time. The accuracy of the SOAP notes generated by HappyDoc proved remarkable, ranging from 85% to 100%. This meant veterinarians only had to make minor edits, further streamlining the process. 

One of the standout features of HappyDoc was the PIMS writeback integration with Cornerstone, which significantly reduced the administrative workload. Most AI scribes require a human to copy and paste the notes into their PIMS. But with HappyDoc’s integration, there was no need for copying and pasting notes between systems — everything synced seamlessly. This allowed the veterinary assistants to focus on more pressing tasks, improving the hospital’s efficiency across the board. The cumulative effect led to a more organized, less stressed team able to provide better care to more patients.

Building trust and better communication

HappyDoc benefits more than the internal workflow. It also improves client interactions. When clients would call to question something from their pet’s visit, the team could now confidently review a detailed, accurate appointment summary. This ability to reference comprehensive notes boosted client trust and satisfaction.

"With HappyDoc, we now have accurate, comprehensive notes at our fingertips, which has improved our client communication and overall trust."—Bobby Becker, Veterinary Practice Manager, Woodlake Animal Hospital

As a result, Woodlake Animal Hospital’s overall service improved, strengthening the bond between veterinarians and their clients while reducing any potential misunderstandings.

“One of our clients was upset that we had not offered antibiotics and NSAIDS during their appointment. We were able to quickly pull up the transcript and medical note and show the owner that that particular service was declined at the time of the exam, and that we would be happy to provide those now if elected.”

A future focused on care

With HappyDoc as an integral part of their daily operations, Woodlake Animal Hospital can now focus on what matters most: delivering exceptional care to their patients. For the team, the benefits are clear — less time spent on documentation means more time to connect with clients, care for animals, and maintain a healthy work-life balance.

By choosing HappyDoc, Woodlake Animal Hospital found a solution to its documentation woes and a partner in transforming the future of veterinary care.